Our Satisfaction Guarantee

1. On time, every time

Are you sick of tradesmen who don’t turn up when they say they will or who leave before the job is done? We know that sticking to the plan is critical; that’s why we guarantee to turn up when we say we will and get the job done. Our Uber-style ‘track my arrival’ text system lets you know when we’re enroute and gives you complete peace of mind to be able to plan your day.

2. Safe and secure

We'll leave your place secure, tidy, and safe so you can get on with your day without any hassles or delays. As a Site Safe member, our employees undergo training to ensure the safety of themselves, their co-workers and you, the client. If you are unhappy in any way about the condition of your place, we will remedy the problem that day - guaranteed!

3. Always informed

You'll be kept posted about any problems, issues or unforeseen circumstances that arise during the job. We understand that sometimes things don’t go to plan, and we are 100% committed to great communication and providing you with solutions rather than excuses or worse still, silence.

4. One-stop shop

Have all your garage door needs, both service and hardware, supplied by one company that's big enough to be flexible, yet small enough to have the personal touch of an owner operator. And you save time and hassle by having a single supplier of garage door installation, repairs and servicing.

5. Extended maintenance guarantee

We're so confident in the high quality of our work, that we guarantee to fix any issue due to our work, free for an entire 730 day period. We really do stand behind our work!

6. Quality products

We work with quality products and brands, all covered by warranties, so you get peace of mind knowing that we’ll get it fixed right, the first time. We guarantee to only install products that we know will perform.

7. Outstanding administration

We use cutting edge job management software so from the very first call, we can provide you with a fast, stress free, no-hassle service. Your job can be booked, and a technician allocated to you within minutes. All your costing and invoice details will be delivered promptly after your work is complete, and all our vehicles include GPS, so invoicing is extremely accurate, and any queries are dealt with promptly.

8. Honest and trustworthy

We have honest and trustworthy staff, and we guarantee that you’ll find them considerate and conscientious when working in your home. We only hire tradesmen who live by our company values, so you know only the best people are working on your project. All our employees undertake a strict 11 point hiring process, which includes a full police check.

We’ve got hundreds of happy clients all over Auckland, check out some of their testimonials.